Customer Success
A host of free resources and services to ensure your ongoing success.
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Quarterly business reviews

We’re committed to meeting with you and your team each quarter to showcase wins, review your goals, discuss our product roadmap, and ensure we’re exceeding your expectations. We want to be on the hook.

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Incident response & forensics support

Our global team of IR and forensics experts are trusted by the biggest brands on the planet to investigate and eradicate threats. As a customer, they become part of your team. 

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Cyber resiliency assessment

Simulate real world attacks to test your resiliency to insider threats, malware, and APTs. Get a post-attack forensics report with in-depth findings and recommendations.

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World-class security research team

Our team of security researchers and data scientists are among the most elite cybersecurity minds in the world. With decades of military, intelligence, and enterprise experience—this team is responsible for evolving Varonis’ threat detection & response capabilities.

Read the research
DatAlert optimization sessions

Work with our team on a private session to tailor DatAlert for your specific environment and maximize value across your organization. Whether it’s reviewing your incident response workflow or connecting to your SIEM, we’ve got you covered.

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Cloud optimization sessions

A complimentary three-session engagement to ensure Varonis for Microsoft 365 is optimized and delivering exceptional results.

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Engineer-led office hours sessions

Set up a general working session with a systems engineer to share what you’re working on, pick our brains, and let us help you get the most out of Varonis.

Schedule a session

Free product training & certification

Enroll in our live online training courses and become the Varonis expert at your company. Take it a step further and become Varonis certified! Courses are free to all customers and trial users and are available in English and French.

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Community

Varonis customer community

Browse our documentation, knowledgebase, Q&A forums, and share tips & tricks with fellow Varonis superusers.

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Proactive health monitoring

Our optional Online Monitoring System (OMS) lets us find and fix issues in your environment proactively and gives our support team the information they need without putting work on your plate.

Live threat model and policy updates

Enable live updates to get new threat models, ransom note dictionaries, classification policies, and critical bug fixes without having to perform an upgrade. Install automatically or download updates for review.

Health Monitoring