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The latest release of SANS’ Security Awareness Report attributed communication as one of the primary reasons why awareness programs thrive or fail. Yes, communication is significant, but what does communication mean?
“The goal of communication is to facilitate understanding,” said Inside Out Security Show(IOSS) panelist, Mike Thompson.
Another panelist, Forrest Temple expanded on that idea, “The skill of communication is the clarity through which that process happens. Being about to tell a regular user about the purpose behind the policy is the important part.”
However, IOSS panelist Kilian Englert pushed back on the report’s findings that insinuated users or security pros are to blame when a program fails. Yes, clear communication is vital, but also added, “We’re all in this together.”
Others echoed this sentiment as well when we discussed a recent report that 83% of Security Pros Waste Time Fixing Co-Workers Non-Security Problems.
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