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Varonis is committed to strengthening our customer relationships by providing exceptional and dependable technical support services. At Varonis, we are rigorous about our process. The technical support organization is trained not only to provide an outstanding customer experience, but also to ensure that you get the most out of your Varonis software solutions. We do this by promoting knowledge transfer and continuous improvement. We reach out frequently to share the latest information and tips and create a community for leveraging broad technical expertise on Varonis solutions.
The support line is monitored during Varonis business hours. When contacting the support line after hours, please leave a detailed message and a Varonis support representative will return the call during the next business day.
Email is only monitored during Varonis business hours.
Standard software subscription for customers includes access to service packs and repair releases as well as major upgrades. Customers with a valid Software Subscription contract have access to modifications, corrections, and updates to software, including: hotfixes, service packs, feature packs, and major upgrades, provided to our customers by way of electronic transmission or via media. Software Subscription is a pre-requisite for the Varonis Enterprise Standard Support program.
Standard Enterprise Support is delivered via telephone and/or email and includes all components of Varonis Suite (DatAdvantage® and DataPrivilege®). It also includes guidance and resolution of product installation and upgrade