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Solution for Help Desk

Help Desk personnel provide many services to end users who access File shares, mailboxes and Exchange public folders, and SharePoint sites. Calls come in from users who have lost files, who need permissions to access folders or sites, and who need to be added to distribution groups. Unfortunately, it's rarely possible to do more than search for or restore lost data, and access requests are usually dealt with on a manual basis.

Overview

The Challenge

Help desk administrators are on the front line of unstructured data access, often handling requests from users who need to get to data on shared network drives, and sometimes from users whose data is lost or missing. While identity and access management (IAM) systems can provide assistance determine who may own an Active Directory group, they don't help from a data perspective—which groups grant access to which data and who owns a particular folder or SharePoint site are unanswerable questions. Lost or deleted files usually result in going to a backup media to recover an older file version while who deleted them remains a mystery.

The Varonis Solution

Varonis® DatAdvantage® provides help desk staff with a detailed audit trail of every time any user modifies, renames or deletes data. That makes easy work of finding out what really happened to data that users say has gone missing. With Varonis DataPrivilege, help desk administrators can manage data entitlements through a system that captures and enforces business policies, provides a comprehensive audit trail of access requests and approvals, and provides automatic time-based access revocations. Organizations can even use DataPrivilege to transition entitlement management to data owners, and:

Metadata Streams

Four types of metadata are critical for data governance

  • User and Group Information - from Active Directory, LDAP, NIS, SharePoint, etc.
  • Permissions information - knowing who can access what data in which containers
  • Access Activity - knowing which users do access what data, when and what they've done
  • Sensitive Content Indicators - knowing which files contain items of sensitivity and importance, and where they reside

Varonis Metadata Image

Why Varonis

Data protection is necessary to safeguard an organization's customers, employees, business partners, and investors. It is fundamental in securing an organization's intellectual property and competitive edge, and for maintaining the organizational trust required for it to properly function. Ongoing, scalable data protection and management require technology designed to handle an ever-increasing volume and complexity—a metadata framework.

The Varonis Metadata Framework™ non-intrusively collects this critical metadata, generates metadata where existing metadata is lacking (e.g. its file system filters and content inspection technologies), pre-processes it, normalizes it, analyzes it, stores it, and presents it to IT administrators in an interactive, dynamic interface. Once data owners are identified, they are empowered to make informed authorization and permissions maintenance decisions through a configurable web-based interface—that are then executed—with no IT overhead or manual backend processes.

Resources

30-Day Trial

Our 30-Day Free Trial provides a full audit of your file system or your SharePoint environment. Audit permissions, auditing access, usage statistics, recommendations, impact analysis, and identification of business owners.

Within hours of installation

You can instantly conduct a permissions audit: File and folder access permissions and how those map to specific users and groups. You can even generate reports.

Within a day of installation

Varonis® DatAdvantage® will begin to show you which users are accessing the data, and how.

Within 3 weeks of installation

Varonis® DatAdvantage® will actually make highly reliable recommendations about how to limit access to files and folders to just those users who need it for their jobs.

Get the Varonis View. Sign up for the 30-Day Free Trial.